I’m sure many of you have come across some Android apps that you would love to try out but aren’t sure about dishing out the money necessary to purchase them. After all, what if you spent $5 on an app and found out it wasn’t what you expected!? Did you know that you could purchase apps on the Android Market (Google Play Store) and get a full refund within the first 15 minutes of purchase? YES! And did you know there is a trick that will actually allow you to try out the apps for an even longer amount of time? How does 48 hours sound to you? Check out the lesson below and I’ll show you how it can be done!
In this lesson, I will show you two different methods of getting apps refunded after they have been purchased.
The 15 minute refund window
1. Purchase the Android app (Example: Temple Run)
2. Play with the app (but not longer than 15 minutes from time of purchase)
(This game is fun! I’m having second thoughts on refunding it!)
3. Go back to the Google Play (Android Market) app
4. Press Menu button and touch “My Apps”
5. Scroll down and select the app in question that needs to be refunded
6. Touch “Uninstall & Refund” or, if you haven’t installed the app yet, touch “Refund”
7. That’s it! The app will now be uninstalled and your payment will be refunded. You should receive a cancellation email confirming your refund shortly.
But what if the 15 minute window has passed by? In that case, you’ll want to check out method 2 below. This next method works up to 48 hours after app has been purchased. Below is the fine print in the Google Terms of Service:
Section 3.4 of the Android Developer Distribution agreement authorizes Google to provide returns of apps that cannot be previewed for up to 48 hours after purchase:
3.4 Special Refund Requirements. The Payment Processor’s standard terms and conditions regarding refunds will apply except the following terms apply to your distribution of Products on the Market.
Products that can be previewed by the buyer (such as ringtones and wallpapers): No refund is required or allowed.
Products that cannot be previewed by the buyer (such as applications): You authorize Google to give the buyer a full refund of the Product price if the buyer requests the refund within 48 hours after purchase.
So per the terms of service, an app refund is obtainable for up to 48 hours. Excluding ringtones and wallpapers.
1. Go to your computer
2. Go to the website: https://play.google.com/store/account
3. Sign in with your Google Account
4. Make sure you on the Google Play Account page https://play.google.com/store/account
5. Under the Options column, click on the Report a problem link for the app you want refunded.
6. From the Select an option drop down menu, select “I’d like to request a refund.”
7. Fill out the reason you want a refund and hit the Send Report button.
8. That’s it!
Google notes that they will be “only able to make exceptions to our refund policy in cases where there are extenuating circumstances.” There’s no guarantee you’ll receive your refund. But, in most cases, they have been known to provide the refund considering it is in the Terms of Service. However, to be safe, I always recommend staying within the 15 minute refund window to avoid any potential refund issues.
Questions or comments? Feel free to leave us a note in the comment section below!
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